Terms & Conditions

All Terms & Conditions and Policies stated here are subjected to change without notice by Saltyskins Sdn Bhd. By purchasing a product, you agree and accept the following Terms & Conditions and Policies stated here.

All issues must be highlighted to us within 14 days of receiving your order and/or before the Campaign Period ends.

Campaign Period
The Campaign Period is the duration that a product is available for purchase. When an Campaign Period ends, we will consolidate the orders and manufacture/print them accordingly.
Changing Order Information
You can only change your order information before the Campaign Period ends. No changes can be made to your order after the Campaign Period has ended.
Manufacturing and Printing

We only start manufacturing/printing our products after the Campaign Period ends. We take 6 - 10 business days to manufacture/print before dispatching all orders.

We do a Print-on-Demand model, this means that manufacturing/printing of our products starts after the Campaign Period. This process allows us to properly produce your customised product.

Shipping

All orders are shipped via (International) Economy Post. Shipping times vary according to country and destination, and is subjected to customs clearance. In the process of producing your customised product, it may take up to 30 business days to reach you.

Once your order is shipped, a Tracking Code will be sent to you via email. If you did not receive a Tracking Code, please contact us at support@saltycustoms.com

Please note that we do not deliver to PO Box. If your order is returned to us due to PO Box, you are subjected to a delivery fee to re-deliver your order.

We work with several logistics vendors around the world to ship all our orders. If you require additional information about the shipping of your order, please contact our Logistics Partner or your local Post Office using the tracking number. Contact information can be found in the tracking link sent to you.

Unsuccessful Delivery

If a delivery is unsuccessful, a Delivery Note will be left at your address. You may refer to the Delivery Note and collect your order at your local Post Office or Facility (subject to various Post Office opening hours and terms and conditions).

All orders must be collected within 7 days from the date stated on the Delivery Note. All uncollected orders will be returned to Saltycustoms offices in Singapore or Malaysia.

You can choose to collect your order from our office, or request for a re-delivery once it is returned to Saltycustoms office . All re-deliveries will incur additional Shipping charges, and may takes up to 30 business days for delivery.

We are continuously working to give you better and faster shipping options, so stay tuned!

Exchange/Return Policy

Currently, we do not accept any exchanges or returns.

You may cancel your order and/or change your product (to one of the same value) before the Campaign Period ends.

Upon verification and approval, we will issue you a refund or replace your product. Please read our Refund Policy and Replacement Policy below.

Please contact us at support@saltycustoms.com to cancel your order

Refund Policy

You must highlight an issue to us within 14 days of receiving your order. Any requests after 14 days will not be approved. Upon verification and approval, all refunds will be issued within 3 business days.

Please contact us at support@saltycustoms.com to highlight an issue to us.

Defective/Damaged Products

If your product is defective or damaged, please send us photos of your product as proof and we will review your case. Upon verification and approval, we will issue you a refund of your order.

Order Cancellation

You can only cancel your order before the Campaign Period ends. Any requests after the Campaign Period ends will not be approved. Upon verification and approval, we will issue you a refund of your order.

Replacement Policy

You must highlight an issue to us within 14 days of receiving your order. Any requests after 14 days will not be approved. Upon approval, replacements will take up to 30 working days to be delivered.

Please contact us at support@saltycustoms.com to highlight an issue to us.

Wrong Size or Design

If you receive the wrong size or design, please contact us and we will review your case. Upon verification and approval, a replacement will be sent to you.

Missing Items

If your order has been delivered and there are missing items, please contact us and we will review your case. Upon verification and approval, a replacement will be sent to you.

Lost Shipment

If your order is lost or undelivered after 30 days from dispatch, please contact us and we will review your case. Upon verification and approval, a replacement will be sent to you.


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